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Sunday, June 24, 2018

by Charles Ornstein, ProPublica.

Last week, federal health officials celebrated two milestones related to the Affordable Care Act. The first, which got considerable attention, was that more than 7 million people selected private health plans in state and federal health insurance exchanges. The second, which got less attention, was that some 3 million additional enrollees had signed up for Medicaid and the Children’s Health Insurance Program (public health insurance programs for the poor), many as a result of Medicaid’s expansion.

But there are growing signs that Obamacare’s Medicaid expansion is a victim of its own success, unable to keep up with demand. While about half the states have refused to expand their Medicaid programs’ eligibility, among those that have, some can’t process applications fast enough.

Media reports from New Jersey, Illinois and California (states that have expanded their Medicaid programs) show that hundreds of thousands of consumers who may qualify for new Medicaid coverage aren’t getting it.

So what’s happening?

In Illinois, the Chicago Tribune reported last month that there’s a backlog of more than 200,000 applications waiting to be processed.

Illinois officials initially expected 200,000 people to sign up for Medicaid under the expansion in 2014. But through last week, more than double that number have applied. And amid a marketing blitz, officials expect a surge of additional applications by the end of the year.

Unlike new commercial insurance products, which consumers can purchase through March 31, there’s no deadline to sign up for Medicaid. By the end of the year, state officials expect about 350,000 new users to be enrolled in the program.

The growing backlog is causing concern among health care providers worried about getting paid, and confusion, frustration and anger among consumers, whose coverage was supposed to begin in January.

Much the same thing is happening in New Jersey, the Star-Ledger reported last week.

By all accounts, enrollment in the expanded Medicaid program has gone well in New Jersey. The numbers are robust as the program’s expansion under the Affordable Care Act allows single residents and childless couples to get coverage provided their income is low enough. But getting an actual ID card that allows someone to see a doctor? The flood of applicants appears to have resulted in a systemwide backlog, according to applicants and field workers.

“I’ve heard getting an actual Medicaid card is nearly impossible. It’s like getting Willy Wonka’s Golden Ticket,” said Rena Jordan, director of external affairs for Planned Parenthood of Metropolitan Jersey, which has been helping patients enroll.

“A lot of strange things have been happening, that’s the easiest way to say it,” said Virginia Nelson, administrative supervisor of the Medicaid Department for Middlesex County.

The flood of phone calls to her office about older cases has taken time away from processing the newest cases, Nelson said.

Federal officials conceded some of the blame for the delay can be put squarely at the feet of the federal website, That website transferred data about applicants whose income looked like they might qualify for Medicaid to the state system, but in a format the state system couldn’t use.

And in California, the backlog now numbers 800,000 for Medi-Cal, the state’s Medicaid program, the Los Angeles Times reported this week.

One patient wrote The Times to say she has a worrisome growth behind an ovary. She submitted an application in October. County health clinics informed her she won’t be able to keep her appointments for blood tests and ultrasound scans until her Medi-Cal coverage is confirmed, she said. Or she can pay full price for the services.

As of Thursday, she was still waiting.

“A lot of good, smart people with good intentions in the state and county are working really hard to fix these problems,” said Katie Murphy, managing attorney at Neighborhood Legal Services of Los Angeles County, which has a grant from the state to provide legal assistance to patients with Obamacare enrollment cases. “But until they do, people will fall through the cracks.”

A state spokesman told the paper that “the volume of Medi-Cal applications, combined with challenges of new computer systems, hampered the state’s ability to complete eligibility reviews in a timely and accurate manner.”

Matt Salo, executive director of the National Association of Medicaid Directors, said many of the problems relate to the way transfers information to states about consumers who appear to qualify for Medicaid based on their incomes. But there are state-specific issues, as well.

“It’s been the number one issue of concern for our members for the past nine months or so,” he said in an email. “The problems are getting fixed, but what worries people is that we’re only a few months away from NEXT year’s open enrollment, so we have to hurry.”

AFP Photo/Joe Raedle

7 Responses to Medicaid Programs Drowning In Backlog

  1. The country is facing a shortage of doctors and in the next ten years it will be even worse. Of course that is no reason to deny people access to care. There are two different problems here, and it is not fair to conflate the problems of Medicaid due to expansion. ObamaCare, or not, does not change the shortage problem. The two issues must be dealth with accordingly.

  2. With more people getting on Medicaid because of Obamacare, it shows the failure of Obamacare. S.S., Medicare &Medicaid are ALL going broke and Obamacare already weakened Medicare by taking $716 BILLION from it, straining Medicaid with more dependent people, and doing nothing to prevent S.S. shortages & problems.

    • Did you ever stop to think that everytime uninsured person goes to the ER for an office visit that it cost more, especially if that patient admitted to the hospital to icu or m &S and pray that don’t have surgery, then you are stuck with room and board, medication,etc. who do you think pay for this? Sure the patient might sign an agreement to pay the bill but suppose he/she don’t? Then who pays, it? Now you start x that by million of people and see what you get and why we are in this mess, yes there are a lot ofpeople out here who can afford to pay for insurance so may need a little help . For the record the $716 billion was not taken from medicare another untruth from the right who still has no solution but go back to the same old solution. W hat people are looking at is people are buying insurance first through regular insurance company not the government, those whose income is at a certain level is given a credit to help them pay for their insurance. That is a good thing because more people can get covered and more people can still contributed something towards their healthcare.

    • Again, not a bit of truth in your propaganda spiel!

      And, again, upvoting yourself is I guess the only way you can get upvotes, what a poser troll…

    • I see you’re buying that $716 being spent lie that the Republicans keep pushing. Of course, you DO realize that the plan that Lyin’ Ryan was pushing ALSO included spending $716; however, his plan had no explanation as to how the money was supposed to be paid back. The ACA, if you actually research it, has a detailed plan for how this money will be saved in the long run. Again, go back to your comic books and quit trying to deal with the intelligensia on this post….you can’t keep up!

  3. Medicaid backlogs are caused not by too MANY applicants, but by too FEW resources to process them, the result of deliberate action by states that want to abolish Medicaid completely in the long run.

  4. I have confidence that this will work itself out…..people who process these applications are working as hard as they can to get these taken care of, I know it seems brutal, but we have to be optimistic. There were the same problems with the Part D plan that GWB pushed on the American public.

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