Tag: restaurants
Chefs Reveal Their Secrets

Chefs Reveal Their Secrets

By Daniel Neman, St. Louis Post-Dispatch (TNS)

More than half of all chefs say they have found customers making out — at least making out, if you catch my drift — in their restaurant restrooms.

This fact, which fascinates me far more than it really should, comes to us courtesy of the Food Network magazine. In a 2009 story that has recently resurfaced again on the Internet, the magazine surveyed about 100 chefs across the country and came up with a list of 25 things chefs never tell you.

For one, chefs can be picky eaters. Only 15 percent of the ones surveyed say they will eat absolutely anything. The foods they said most frequently that they will not eat are liver, sea urchin, and — this is a surprise, probably because I like them both — eggplant and oysters.

On the other hand, the chefs don’t like it when their customers are picky. You know how some people claim to be allergic to items when they aren’t really allergic to them? Chefs hate that (though it is unexplained how they can distinguish fake allergies from real ones).

And they like their customers to follow their own rules. If you’re a vegetarian, don’t tell them “a little chicken stock is OK.”

One trend made unappetizingly clear from the survey is that restaurant kitchens are less sanitary than we, the dining public, may like to think.

Although 85 percent of the chefs rated their kitchens as very clean (at least an 8 on a scale from 1 to 10), it should come as no particular surprise that 75 percent of them also reported having seen roaches. Roaches go where there is food and water. Restaurants have food and water and kitchen doors that are open much of the time. Restaurants are going to get roaches; the trick lies in getting rid of them as quickly as possible.

Of more concern is the revelation that 25 percent of the chefs say they’ve served food that they had dropped on the floor, and three of them say they have taken uneaten bread out of one bread basket and sent it out to other customers in another bread basket. Health inspectors tend to look at both of these practices with understandable consternation.

Also alarming, at least for vegetarians, is that a minority of the chefs admitted to using meat products in the dishes they claim are vegetarian. About 15 percent of those surveyed said they do that.

Worst of all are the 13 percent of chefs surveyed who said they have seen cooks do terrible things to customers’ food. After one customer sent his steak back twice, a chef reported that “someone” (ahem) ran it through the dishwasher and then sent it back out to him.

Fifteen years ago, chef-turned-writer-turned-celebrity Anthony Bourdain revealed that he never orders fish on a Monday because it is usually several days old. “Several” of the chefs — there is no telling how many that is — agreed, saying they do not get fresh deliveries on Sundays.

Some of the 25 things chefs don’t tell you they don’t have to tell you because you have probably figured them out for yourself.

More than 75 percent, for instance, say they get ideas from other restaurant menus (as the publication puts it, “there’s a reason so many restaurants serve molten chocolate cake”).

You have also probably realized that waiters are told to try to sell you on certain dishes (95 percent of the chefs say they tell the wait staff to do that), and it certainly cannot be a surprise that restaurants typically charge 2 1/2 times what a bottle of wine would cost at a retail store.

Nearly 60 percent of the responding chefs say they would like to have their own cooking show — a bigger surprise is that more than 40 percent claim they don’t — and they hate working on New Year’s Eve more than any other holiday. Valentine’s Day is a close second, though 54 percent acknowledged they like it when couples get engaged in their restaurant.

Half of the chefs say they come into work when they’re sick — remember, they’re preparing food, or are at least around food when it is prepared — and many stay through their inevitable injuries. Nearly every surveyed chef said he has been injured in some way, with several missing fingers or parts of fingers.

For this dangerous and hard work — most of them work 60 to 80 hours a week, including holidays — 65 percent of them reported making less than $75,000 a year. When they go out to dinner, they typically leave about a 20 percent tip, unless they feel the service has been inadequate.

But what about when they go to a restaurant that has no tipping? What about fast food? Where do the chefs go most often when they want something fast and bad for them?

Survey says: Wendy’s.

©2015 St. Louis Post-Dispatch. Distributed by Tribune Content Agency, LLC.

Photo: Choo Yut Shing via Flickr

 

Tackling Tip Theft

Tackling Tip Theft

Whenever young journalists ask how to write stories that can change lives, I suggest they start asking about tipping policies whenever they see a tip jar or valet, or visit a restaurant.

No matter what city in the U.S. they call home, it’s only a matter of time before such questions unearth a story of injustice that will outrage the public and likely change the daily lives of fellow humans who make their living waiting on the rest of us.

For more than 10 years, I’ve been writing about tipping practices that punish employees who, by law, already make an abysmal hourly wage.

Some employers and supervisors seem never to run out of ways to cheat hardworking men — and mostly women — who spend entire workdays on their feet trying to please strangers.

Bosses, for example, may skim or keep the entire contents of tip jars, which I first discovered in 2004. They also may deduct a credit-card service charge from tips not left in cash. Sometimes, they violate federal labor law and force servers to pay unpaid checks left by scurrying customers.

As I’ve learned in my years of reporting, there are essentially two ways to change these dishonorable practices. One way is to call them out, one reported incident at a time, thus alerting a public willing to wield the force of their wallets. The other way, which is far more effective, is to pass laws to protect the rights of these hourly wage earners whose desire to stay employed and support their families renders them defenseless.

In Rhode Island, state representative Aaron Regunberg is trying to legislate what some restaurant owners will do only when it is demanded of them. His bill, co-sponsored in the state senate by Gayle Goldin, would elevate the daily lives of those who work in the food service industry by raising the minimum wage and eliminating tip theft.

His bill would incrementally raise tipped workers’ wages until, by 2020, they would be comparable to the state’s regular minimum wage. Imagine that. Still not a living wage, perhaps, but at least they would no longer be forced to depend on tips to make even the minimum.

The bill would also end the employer practice of deducting credit-card service fees from tips. It would restrict the use of pooled tips. And it would require that employees receive the total amount of the tips and those deceptively tagged “service charges,” which customers too often mistakenly assume to mean “tips.”

Regunberg is a former community organizer who is young enough and engaged enough to still name many of the people he is trying to help.

“I’ve heard about these restaurant practices from constituents, but also from friends who work in the service industry,” he said in a phone interview. “The restaurant industry is well organized and opposed to this, but what I’m hoping to do, through hearings, is voices of actual workers so their stories will be heard and shared.”

A coalition of groups in Rhode Island has coalesced in support of the bill. Among them: organized labor, the NAACP Providence Branch, Planned Parenthood, Fuerza Laboral, Farm Fresh Rhode Island and the Bell Street Chapel. The unifying theme is apparent. All of these groups, and others who have signed on, champion people who are often invisible, even when standing right in front of us.

Some restaurant owners have criticized Regunberg’s bill as overreaching. “They say, ‘There are a few bad apples, but most of us aren’t like this.’ But if you aren’t really doing this, what is the problem with tightening the law for those who are?”

That’s the kind of talk that gets you into trouble with the people who need the talkin’ to.

Excellent.

Regunberg illustrates why we need our young leaders for these troubled times. He imagines a better world for those who aren’t as fortunate as he, and arms himself with facts and figures to dislodge the stodgy from their affection for the status quo.

“What we’re trying to do with this bill is the epitome of economic development, because we’re putting our money into the economy,” he said. “People who work at restaurants might actually be able to take their own families out to dinner.”

Until that happens, in Rhode Island and wherever you may live, I offer these reminders.

Whenever possible, please tip in cash.

If you must leave your tip on a credit card, please ask if the server, coat-check worker or valet keeps the full amount.

Every time you see a tip jar, please ask who keeps them.

And please, dear readers, whenever you find out management has the wrong answer, drop me a line at con.schultz@yahoo.com.

Change is incremental, but with you at the helm, it’s also unstoppable.

Connie Schultz is a Pulitzer Prize-winning columnist and an essayist for Parade magazine. She is the author of two books, including “…and His Lovely Wife,” which chronicled the successful race of her husband, Sherrod Brown, for the U.S. Senate. To find out more about Connie Schultz (con.schultz@yahoo.com) and read her past columns, please visit the Creators Syndicate Web page at www.creators.com.

Photo: Dave Dugdale via Flickr

Chick-Fil-A Founder Truett Cathy Dies At 93

Chick-Fil-A Founder Truett Cathy Dies At 93

By Leon Stafford, The Atlanta Journal-Constitution

ATLANTA — S. Truett Cathy, who turned a humble hometown restaurant featuring a boneless fried chicken sandwich into the Chick-fil-A juggernaut, died Monday at 1:35 a.m. He was 93.

Cathy, who died at home surrounded by loved ones, was known as much for his Christian principles — Chick-fil-A’s are closed on Sundays — as he was for his business acumen. He lived long enough to see his company rise from a local grill to the No. 1 U.S. chicken chain this year.

In many ways, he lived the American dream. Starting life in poverty, Cathy opened a tiny diner on the outskirts of Atlanta and built it into into a corporation with more than 1,800-restaurants. He was inspired as a teen by Napolean Hill’s motivational tome “Think and Grow Rich,” whose mantra was — you can achieve whatever your mind can conceive.

“I had a low image of myself because I was brought up in the deep Depression,” Cathy said in a 2008 interview with The Atlanta Journal-Constitution. “I struggled to get through high school. I didn’t get to go to college. But it made me realize you can do anything if you want to bad enough.”

His success, personality, and principles made Cathy a rock star among fans who showed up in the hundreds at signings for the books he wrote or to hear him lecture on the fast-food industry.
Devotees would swoon when he spoke about his early years as a Hapeville restaurateur and the origins of his marquee chicken sandwich, while business leaders would pay rapt attention to his instructions on commitment to quality. His company was the envy of peers for its superior service — the phrase “my pleasure” is almost inextricably associated with the chain — and for its long-running, iconic advertising campaign featuring spell-challenged bovines.

There were some missteps along the way. Cathy tried to grow the brand internationally with stores in South Africa, only to retreat. The company’s Christian identity also rubbed some the wrong way, with accusations and lawsuits that claimed the chain discriminated against non-Christians, gays, and others with different viewpoints.

And some in the business community questioned the privately-held company’s wisdom in closing on Sunday, a potential loss of billions of dollars in annual revenue. The genial Cathy stuck to his guns, explaining that it was more important that Sunday be a day of rest for the company’s workers and customers.

Operating six-days a week, the company had sales of $5 billion in 2013 and toppled KFC a year earlier as the top U.S. chicken chain, though KFC is larger in worldwide sales.

Over the past few years, as his health deteriorated, Cathy had slowed down and trimmed his public appearances. Late last year, his son Dan Cathy, who had been the company’s president, was promoted to chief executive officer and chairman while his father was given the title chairman emeritus.

But to most, Chick-fil-A will always be connected to its colorful founder.

Cathy began tinkering with boneless chicken at his hamburger haven, the Dwarf Grill (now Dwarf House) in Hapeville, which opened in 1946 largely to serve nearby Ford plant workers. He spent four years devising the ingredients for his famous sandwich, which he began selling in 1961 before the ultimate formula was settled.

The motorcycle-riding, God-fearing Cathy resisted the temptation to take the company public. He was afraid a board of directors would unload him for not maximizing profits. And he wanted free rein on charitable ventures, which included sponsoring foster homes, summer camps, and academic programs.

Cathy also didn’t want to change his policy of closing on Sundays. That started when he drew the shades at the Dwarf Grill once a week to preserve time for courting the woman he would marry.

“If it took seven days to make a living with a restaurant,” he once said, “then we needed to be in some other line of work.”

It is a policy embraced by his children — Dan, Don “Bubba” Cathy, and Trudy Cathy — and is being passed to his grandchildren.

Former President Jimmy Carter, a Cathy friend, described the restaurateur’s faith: “In every facet of his life, Truett Cathy has exemplified the finest aspects of his Christian faith… . By his example, he has been a blessing to countless people,” Carter said in a statement. “We are fortunate to be among those whose lives he has touched.”

Named after preacher-evangelist George W. Truett, Samuel Truett Cathy was born on March 14, 1921, sixth in a family of seven children.

His dad was a struggling insurance salesman. The family made ends meet with Mom renting out beds at their modest home on Oak Street. Her work ethic was such that Cathy claimed the first time he saw her eyes closed was when she lay in a casket.

He got this start in the food business at 8, with her help. He erected a Coke stand in the front yard and chilled the bottles with frozen chunks of ice bought from an ice man who came by on a horse-drawn carriage. He would buy a six-pack of “Co’colas,” as he called them, for a quarter and sold them for 5 cents each, netting him a nickle for every six-pack. He was at the time a poor boy wearing shoes stuffed with cardboard, according to his book, “Eat Mor Chikin: Inspire More People.”

Winters, when demand for a frosty soft drink waned, he switched to magazine subscriptions.

He served in World War II and came home to build, with his brother, Ben, the Dwarf Grill between the Ford plant and Candler field, which became Hartsfield-Jackson International Airport.
Cathy continued running the restaurant, named for its petite size, after Ben’s untimely death and began experimenting with the “chicken steak” sandwich that has become the chain’s beloved hallmark.

He was an early entrant into newfangled shopping centers called malls, and opened his first free-standing restaurant in 1986 on North Druid Hills Road. The rest is Chik-fil-A history.

He made no bones about structuring his operation around biblical principles. Monday mornings at corporate offices begin with optional devotionals.

“I see no conflict whatsoever between Christianity and good business practices,” he said in 2006. “People say you can’t mix business with religion. I say there’s no other way.”

“People appreciate you being consistent with your faith,” he told an AJC reporter. “It’s a silent witness to the Lord when people go into shopping malls, and everyone is bustling, and you see that Chick-fil-A is closed.”

In later years, Cathy shifted his energies to charity — mainly foster homes and home for abused and neglected children. And he launched the WinShape scholarship program at Berry College, mostly bestowed to young Chick-fil-A employees.

The family torch has been passed to a second generation of Cathys. In early 2006, grandson Andrew Cathy began operating a franchise in St. Petersburg, Florida.

At the grand opening, the family and business patriarch said, “It was the best day of my career.” He expressed the wish that his other grandkids would carry on his vision.

“I feel confident they will make it work for the next generation,” said Cathy, 84 at the time. “I’m not going to be around forever.”

He is survived by his wife of 65 years, Jeannette McNeil Cathy; sons Dan T. and Don “Bubba” Cathy; daughter Trudy Cathy White; 19 grandchildren and 18 great-grandchildren.

Chick-fil-A said the public will be able to pay respects to Cathy at two public viewings and a public funeral service. The times and dates for those events have not be finalized.

In lieu of flowers, the family asked that donations be made to the WinShape Foundation, which was founded in 1984. Donations can be sent to: WinShape Foundation, 5200 Buffington Road, Atlanta, GA, 30349.

Former Atlanta Journal-Constitution staff writers Mike Tierney, Gayle White, Maria Saporta, and Joe Guy Collier contributed to this story.

Photo via WikiCommons

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Hospital Helps Restaurants With Rx For Healthy Cooking

Hospital Helps Restaurants With Rx For Healthy Cooking

By Cheryl Powell, Akron-Beacon Journal

AKRON, Ohio — Trying to eat healthy when dining out?

An area hospital wants to help make sure your food selection is just what the doctor ordered.

Western Reserve Hospital in Cuyahoga Falls, Ohio, recently launched its Doctor’s Order program to highlight the most heart-healthy options at participating area restaurants.

Dr. Gary Pinta and Western Reserve Wellness Coordinator Johanna Tanno review menus from willing eateries to select an option that fits the Mediterranean diet.

The diet, recommended by the Dietary Guidelines for Americans, promotes eating fish and poultry, plenty of plant-based foods, and healthy fats, such as olive oil.

After picking a possible entree to endorse, Pinta and Tanno meet with the restaurant’s chef to ask specifics about how the dish is prepared. Was it grilled, seared or roasted, for example, instead of fried?

Items that pass the heart-healthy test are denoted with a “Doctor’s Order” logo, featuring a stethoscope in the shape of a heart.

Pinta said the idea behind the program is to give area residents accurate information about how food choices can affect health.

“There is a lot of stuff people are stamping ‘healthy,’?” said Pinta, a primary care physician with Pioneer Physicians Network and a Western Reserve board member. “I wanted to bring the evidence to the table.”

Dr. Robert Kent, president and chief executive of the physician-owned hospital, said it’s important for doctors to take a lead role in modeling healthy behaviors.

“Unhealthy eating choices have devastating effects not only on the person, but on our communities through increased public health needs, decreased productivity and rising medical and insurance costs,” Kent said in an email. “Our new Doctor’s Order initiative, which fulfills our mission of improving the health of the communities we serve, is a fun and easy way to begin helping our communities understand Western Reserve’s preventive approach to health care.”

Ten restaurants (at 11 locations) are participating in the program. Several others are expected to join soon.

Moe Schneider, owner of Moe’s Restaurant in Cuyahoga Falls, was among the first owners to agree to join the initiative, which is offered for free and promoted by the hospital.

“For me, it’s win-win,” she said. “They promote the concept. Any promotion is good.”

The Doctor’s Order item on Moe’s current menu is sauteed salmon on cauliflower puree with roasted asparagus.

“It’s just simple and clean but so delicious,” Schneider said. “My philosophy is ‘fresh is best’ and clean is always best.”

Items range from Greek salad at Sarah’s Vineyard to blackened tilapia at The Office in Akron.

“Some places, it’s the lesser of the evils,” Pinta said. “But as long as it’s in moderation. Your routine has to be good, and then you have occasional splurges.”

AFP Photo/Johannes Eisele

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