Brad Parscale uses Gab, which is full of white nationalists and neo-Nazis, to push for favorable conditions from Facebook and Twitter.
“I think we let the community down, and I feel really bad and I’m sorry about that,” he told Recode’s Kara Swisher. Facebook Chief Operating Officer Sheryl Sandberg, appearing on CNBC, also offered an apology: “I am so sorry that we let so many people down.”
Tech companies have repeatedly failed to protect the consumers who use their platforms, and despite the outrage that arises when news of another failure breaks, remarkably little has been done to fix the problem. Consumers have been left to deal with fake news, predatory political ads, and data breaches largely on their own without assistance from companies, government, or other institutions.