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Marriott’s Shameful Hotel Tipping Scam

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Marriott’s Shameful Hotel Tipping Scam


As an old popular song from the 1970s asks, what do you get if you “work your fingers right down to the bone?” Bony fingers.

As the hardworking housekeepers for the sprawling Marriott chain of hotels know, that’s more than a cute song lyric; it’s the truth. Mostly women, these “room attendants,” as they’re called, are paid a poverty wage of barely $8 an hour by this hugely profitable lodging conglomerate to perform a very hard, physical job. Compelled to do very heavy lifting at unsafe speeds, they suffer the highest injury rate in the so-called “hospitality” industry. Some two-thirds of them have to take pain medication just to get through their day of heaving 100-pound mattresses, stooping to clean floors and toilets and twisting to readjust furniture in 15 to 20 rooms per shift.

Yet, Marriott’s CEO publicly hails the very women he exploits as “the heart of the house,” saying his chain likes to express its appreciation to them with “special recognition events” during International Housekeepers Week. Yes, exploited room refreshers are not rewarded with a living wage, but with their very own congratulatory week — how great is that?

Marriott is the corporate domain of the Royal Marriott Dynasty. The family was a big backer of Mitt Romney’s presidential campaign, which so sordidly tried to divide Americans between the few noble “Makers” (like the Marriotts) and the ignoble “Takers” — i.e. workers and retirees. The chain has 4,000 hotels with 690,000 rooms in 78 countries, operating under 18 different brand names (including Ritz-Carlton, Renaissance, Gaylord, Courtyard, Fairfield Inn and Residence Inn, just to name a few). It hauled in nearly $13 billion in revenue last year.

The extravagantly rich Marriott domain is a miserly employer that fattens its large profits by holding its hard-working housekeepers down with poverty-level wages.

Now, enter Lady Maria Shriver, grandly offering a plan to boost the pay of Marriott’s 22,000 North American housekeepers. A pay raise, perhaps? Oh, tut-tut — those who run in the Shriver-Marriott circles of wealth prefer charitable gestures to straightforward populist remedies.

Instead, Shriver’s foundation has “partnered” with the far-flung hotel empire to request that its customers pay a little extra in the form of tips to supplement Marriott’s low-wage stinginess. Reducing its housekeepers to begging for alms, the corporate giant has adopted Shriver’s “nobles oblige” program (gaily titled “The Envelope, Please”) by putting an envelope in each room asking the customer to subsidize its employees’ wages. The envelope even lays a little guilt trip on customers, saying that, “The hard work (of room attendants) is many times overlooked when it comes to tipping.”

Marriott celebrated International Housekeepers Week this year by proudly announcing its “new tipping initiative” — urging Marriott’s customers “to express their gratitude by leaving tips and notes of thanks for hotel room attendants.” Shriver says she hopes the voluntary tips “will make these women feel seen and validated.” Is that sweet or what?

Does the Lady Maria at least urge that this customer subsidy of Marriott’s miserable low wages be the standard 15-20 percent tip we give at restaurants? No, one to five bucks per night’s stay is recommended. Let’s see, at about $250 a day for a Marriott room, even a $5 tip is a sad 2 percent expression of “gratitude.” As for customers leaving a little thank-you note, imagine trying to buy a baloney sandwich with that.

How about this: Instead of paying $9 million a year to Marriott’s CEO, make him rely on customer notes and tips — and see how validated and appreciated he feels. Maybe that will show him that this is a disgraceful and embarrassing exercise of corporate feudalism. Come on, Marriott — stop playing Lord of the Manor and just pay a decent wage!

To find out more about Jim Hightower, and read features by other Creators Syndicate writers and cartoonists, visit the Creators Web page at www.creators.com.

Photo: LA Wad via Flickr

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Jim Hightower

Jim Hightower is a nationally syndicated columnist and one of America's most prominent progressive voices. His column carried by more than 75 publications across the country. Prior to becoming a writer, Hightower served as Texas Agricultural Commission from 1982 to 1991.

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  1. Independent1 October 8, 2014

    Wow!! I guess this goes to show us that Sam Walton’s cheapskate heirs aren’t the only wealthy ‘cheapoes’ in the world!! Jesus’ brother James sure was right when he told us that ‘the love of money is the root of all evil’. And that ‘evil’ sure has spread around the world – especially it seems over the past 3 plus decades since Ronald Reagan taught millions of wealthy Americans how to hate and distrust their government and how not to honor the people who work very hard for them. Sadly, Ronnie destroyed the very fabric of America!! And we’re seeing the fruits of his destruction more and more as the decades go by!!!!!

  2. Billie October 12, 2014

    I always tip the maid in cash and make sure she gets it. Otherwise the housekeeper may come in and get it and stick it in her pocket. Do that on cruise ships and hotels.

  3. CPAinNewYork October 22, 2014

    Good article, except that it fails to mention the Marriots are pals of the Romneys and like the Romneys a force in the Mormon church.

  4. Elliot J. Stamler October 22, 2014

    Yes, Marriott should pay more. But even if they did maids would still need tips to make a really decent, livable wage. Conveniently populist Mr. Hightower ignores that fact. Does he tip hotel maids or not? He should tell us. Does he tip anybody? Or is he one of those people who stiffs porters, cabbies, servers because he thinks it’s the boss’s duty to pay more? I am curious. Jim Hightower is right about Marriott’s stinginess but there’s more to this matter than that.


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