Demonstration protesting DOGE takeover of Social Security Administration at Capitol on May 5, 2025
A Social Security advocacy organization on Thursday blasted the Trump administration for covering up damaging information contained in an inspector general report released in December.
According to The Washington Post, a report from the Social Security Administration’s (SSA) inspector general about call wait times for beneficiaries was altered to make it seem as though wait times to speak to representatives had been reduced to under 10 minutes per call.
"An unpublished draft of the report... showed that the inspector general had planned to report another metric—called the ‘total wait time’—to measure the overall time it takes for callers to be connected with an SSA employee,” the Post explained. “According to that draft report, in 2025 total wait time averaged 46 minutes to over two hours.”
The Post added that this “information was deleted from the draft after the agency reviewed it before publication.”
Nancy Altman, president of Social Security Works, responded to the report by saying that “now we know why [President Donald] Trump fired the inspector general at Social Security,” noting that the SSA IG was one of several fired across multiple agencies at the start of Trump’s second term.
Altman then argued that the attack on inspectors general was part of a broader effort by the Trump administration to dismantle government transparency all together.
“Inspectors general are the American peoples’ eyes and ears in these agencies,” said Altman. “The Trump administration is undermining that oversight at every turn. Under this administration, the IG has no ability to conduct independent oversight. There is no meaningful check on the Trump administration’s Social Security sabotage.”
Democratic communications consultant Jesse Lee linked the damage to the SSA documented in the draft IG report to efforts by Elon Musk’s Department of Government Efficiency (DOGE), which went on a firing spree of federal workers last year.
“So DOGE did a smash and grab at the Social Security Administration, breaking into the most sensitive data, firing phone and in-person case workers,” Lee wrote. “Trump appointee waved around an IG report claiming wait times were fine—after burying the real report saying they were up to two hours.”
Reprinted with permission from Alternet
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